139 | Chris Voss | Hostage Negotiation Tactics for Everyday Life

In this episode, we talk to Chris Voss, also known as “The Master Negotiator.”  Chris retired as the lead international kidnapping negotiator for the FBI, is the CEO of the Black Swan Group, and is the author of the national bestseller Never Split the Difference: Negotiating as If Your Life Depended on It, which was one of Darius’s favorite books.  

In this episode, Chris and I talked about:

  • How to be an effective negotiator for anything
  • How information gathering can give you an edge in the negotiation game
  • What it takes to subtly convince someone to have it your way
  • What small things make the biggest impact in negotiations  
  • How to diffuse a situation by calling out the negative 
  • How emotions drive human behavior, not logic
  • The Black Swan Rule: Treat others not the way you want to be treated but the way they want to be treated
  • Common mistakes in negotiating
  • Why you are 31% smarter with a positive mindset
  • Why curiosity is a superpower
  • How to make the gunman feel empathy for you
  • Chris talks about his book Never Split the Difference
  • And other topics…

Meet Chris

Chris Voss is the CEO & Founder of The Black Swan Group Lt  and author of Never Split The Difference: Negotiating As If Your Life Depended On It©. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.

Meet Darius: 

Darius is your host of The Greatness Machine LIVE. Darius is a mad scientist, high-growth CEO, serial entrepreneur, author, conscious capitalist, speaker, and entertainer. Darius is on a quest to create 1,000,000 Core Value Driven Organization by 2030. He is calling this “The Core Value Revolution.” Darius is an alumni of the Birthing of Giants Entrepreneurial Program at MIT and Stagen Integral Leadership Program. Darius’s accolades include being ranked #9 Top Rated CEO in America on Glassdoor, has won numerous Stevie Awards, and has founded and grown organizations that have been ranked #40 in the Inc. 500 and were ranked #3 Best Places to Work By the San Francisco Business Time. He is all about the P’s: Passion, Pizza, Puzzles, and, especially, Pink Unicorns. His book, The Core Value Equation, is an Amazon #1 Best Seller and is available at www.thecorevalueequation.com.

The Greatness Machine shares lessons on how to framework your drive for results, create limitless space, and win the war on talent.

My team and I are on a mission to help YOU create a cultural revolution. I want to teach you how to build a core value driven organization. 

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